WEBSITE NOTICE
No part of this website may be reproduced without written permission. STaSIS Engineering is not responsible for errors, omissions or consequential losses and damages. All products portrayed are the exclusive intellectual property of STaSIS Engineering, Inc. Third party registered trademarks, designs and trade names are the property of their associated registrants and no claim of association is made. The names Audi, BMW, Volkswagen, Lotus, Mitsubishi, Subaru and all their product names are used for descriptive purposes only. In no way does STaSIS Engineering imply or intend a direct connection between itself and any of the manufacturers named on this website. Infringements of STaSIS Engineering product designs in part or whole will be litigated without notice under California Law.
GENERAL SHIPPING POLICY
Every attempt will be made to ship confirmed orders within three business days of receipt. All products are FOB ("Freight on Board") STaSIS Engineering, Sonoma , CA. Standard method of shipment is UPS Ground. Customers are responsible for all freight charges on all merchandise returned because of a refused or missed shipment. We cannot guarantee ship times.
BACK ORDERS
All back orders will be held and shipped when available unless otherwise specified. If STaSIS Engineering experiences a delay of 30 days or more, customers will be notified prior to shipment.
SHIPPING CLAIMS
Inspect all merchandise immediately upon receipt. Carefully check to make sure that the part numbers, style, size, etc., conforms to your original order. All goods are considered delivered to the purchaser when placed in the hands of the Carrier and to the Purchaser. Any claim for loss or damage must be made with the Carrier.
Shortages: all claims for shipment shortages or errors must be made in writing within 20 business days of shipment by STaSIS Engineering. Claims should include a short description and supporting documentation.
Damaged Merchandise: all merchandise is inspected thoroughly before shipment. Should any product arrive damaged, hold the original carton, all packing material and the damaged part and contact the carrier to file a claim. Do not refuse shipment.
RETURNS
All return claims must be made within 30 days of original purchase. All returns must be authorized and accompanied by a Return Material Authorization (RMA) number, freight prepaid. No COD Freight Collect Returns will be accepted. All returned goods will be subject to a restocking fee up to 20%. Discontinued, damaged, and special order items are not returnable. All returned products must be in "like new" condition. Credit will be issued after inspection by STaSIS Engineering. Please make the return within 15 days of receipt of a Return Authorization number and enclose a copy of the original invoice and a brief explanation of the reason for return. Call STaSIS Engineering at 707-935-9700 to obtain your RMA number.
REFUSED/MISSED SHIPMENTS
Refused or missed shipments returned to STaSIS Engineering do not constitute a right to a refund, credit, or deduction from outstanding amounts due. The customer will be responsible for all freight charges and a restocking fee of 20%. Any customer wanting the products reshipped must prepay the invoice plus additional charges.
WARRANTY CLAIM PROCEDURE
If a STaSIS Engineering product is within the warranty period and you wish to make a claim, please follow the following procedure
1. Call STaSIS Engineering at 707-935-9700 and have the following information available:
Copy of original invoice on which the product was purchased (must be dated and show retail store name)
Number of miles on the STaSIS Engineering product
Perceived problem
2. STaSIS Engineering will then offer suggestions to help you in troubleshooting or will issue a return
material authorization (RMA) number to return the product for warranty evaluation.
3. If you have been issued an RMA number, you must "safely package" each product, which means you must place the product(s) within a shipping box strong enough to hold the weight of the product(s) and to maintain its shape during shipping with adequate packing material so that the product(s) will not hit other product(s), component(s), or the side of the box during shipping. You may want to use a professional shipping company. Clearly mark the RA number in large characters in two locations on the outside of the box with a bold marker.
4. Include in the shipping box the following items:
-Copy of original invoice on which the product was purchased (must be dated and show retail store name)
- Number of miles on the STaSIS Engineering product
- Perceived problem
- Return authorization number
Name, Address, and phone number to which the product is to be shipped after inspection.
5. Ship the properly safety packaged and marked box via United Parcel Service (800) 742-5877, www.ups.com, or other carrier, prepaid and insured for the retail value of the product being returned to: STASIS ENGINEERING
29647 Arnold Dr .
Sonoma , CA 95476
RMA number _________________
If a STaSIS Engineering Limited Warranty applies, your product will be repaired or replaced at STaSIS Engineering's option and returned to you, freight prepaid (excluding any international taxes, tariffs, customs and/or duties, etc. which must be paid by you), via UPS ground service. If a STaSIS Engineering Limited Warranty does not apply, we will advise you of the specific reason for denial and explain to you the costs involved in repair or replacement of your product. After relaying this information we will, at your option, either proceed with the repairs as quoted or return your product(s) to you in the condition it/they are in at the time of inspection of the warranty evaluation by STaSIS Engineering.
EXPORT ORDERS
Orders will be accepted from customers outside the United States . Payments must be made in United States currency or cashier's check drawn on a U.S. bank. Wire transfers will be accepted with prior arrangements only. Payments must be made in full and in advance of shipment. Additional costs incurred for special crating, shipping insurance, transport documents, customs, duties and taxes are to be paid by the customer.
TAXES
California Sales Tax will be added to all California sales unless the customer furnishes STaSIS Engineering with a valid Resale Permit number as issued by the California State Board of Equalization.
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